Goat Grass CBD Subscription Program Details
Frequently Asked Questions
How do I create a subscription?
Creating a subscription for your favorite Goat Grass CBD products couldn’t be easier! When adding the item to your cart, select the option to Subscribe & Save along with your desired delivery frequency.
To make it easy for you, we’ve added suggested, common frequencies. This will be determined from the size of the product selected and the amount of servings it contains to help keep you on track. You get to decide how often you would like to receive your order.
What are the benefits of a subscription?
Goat Grass subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, you save money! Every subscription order receives a 15% discount off MSRP. From the initial order to the very last, you’re always saving on your favorite Goat Grass CBD products. And don’t worry, if the product is on sale at a discount that is greater than 15%, you’ll receive the higher discount for your item. The discounts don’t stack, but we’ll make sure you get the best one!
Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.
How do I manage my deliveries?
The beauty of Goat Grass CBD’s subscription program is that you have complete control. You can edit what items you receive, the quantity, the frequency at which it repeats, and even the option to adjust your rebill date or cancel. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty.
Should you need to edit your subscription, all you need to do is log into your GoatGrassCBD.com account and head to your Account Dashboard. Here is where you’ll find your Subscription Orders and its controls. You can add or remove items from an existing subscription, adjust your frequency, change your shipping address, change payment methods, as well as adjust your rebill date or cancel your subscriptions.
Need a hand? Don’t hesitate to reach out! Email orde[email protected], and our support team will be happy to help!
How will I know when my subscription order is on its way?
You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door. No surprises deliveries or charges!
When will I be charged?
You’ll be charged automatically on the date the order is processed to the most recent payment method on your account.
An order just processed that I wasn’t ready for. Can it be canceled?
We got you! If the order has just processed and you haven’t received a shipping notification yet, you can cancel the new order and the subscription by visiting your Account Dashboard. This will also include a refund for the order, ensuring you’re taken care of all at once.
If the order has already shipped, you’ll need to reach out to our Customer Experience Team ([email protected]) or via our Chat Function on the site) to see how we can best assist. We’ll work together on the solution that’s best for you.
Goat Grass CBD Subscription Terms and Conditions
The subscription discount is 15% off MSRP of certain products when choosing a recurring rebill frequency, and is outlined on the GoatGrassCBD.com product webpage and in the cart during checkout. Discount applied may change for subscriptions created during disruptive sale events (Black Friday, Cyber Monday, Semi-Annual Sale, etc). The subscription discount does not “stack” on top of sale pricing — only the greater discount will apply for a transaction. Subscription product pricing at rebill will apply the standard subscription 15% discount off product MSRP. Applicable taxes and normal shipping rates and rules may apply.
Your Goat Grass CBD subscription will continue until canceled. You may cancel or modify your Goat Grass CBD subscriptions at any time by using the Cancel Subscription form or by visiting your Account Dashboard.
- We reserve the right to accept or refuse your subscription at our discretion.
- You may not transfer or assign any Goat Grass CBD subscription.
- Goat Grass CBD subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Onnit subscription.
- Only certain products are eligible for Goat Grass CBD subscriptions and are noted on the GoatGrassCBD.com product webpage.
- We reserve the right to not ship you a Goat Grass CBD subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).
Fee and Renewal
The subscription fee is stated on the GoatGrassCBD.com product webpage. Applicable taxes, and normal shipping rates and rules may apply to all subscriptions. We will attempt to honor your preferred free shipping method of your Goat Grass CBD subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.
If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription. Visit your Account Dashboard and Subscription Orders to see renewal dates for your subscription.
UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR GOAT GRASS CBD SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
We may, in our sole discretion, change these Terms in accordance with the Conditions of Use. Customers with an active Goat Grass CBD subscription will be notified via email at their Goat Grass CBD account email address of any changes to these Terms.
Termination by Us
We may terminate your Goat Grass CBD subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any Goat Grass CBD subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
All returns of Goat Grass CBD subscriptions are subject to the GoatGrassCBD.com Returns Policy.